GoldenPaw Haven Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

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Shipping Time

GoldenPaw Haven ships using trusted domestic and international fulfillment partners.

Estimated delivery time:

• U.S. orders: 7–14 business days
• International orders: 10–20 business days

Delivery times may vary depending on location, carrier delays, or seasonal demand.

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Shipping Rates

Shipping rates are calculated at checkout and may vary based on location and order size.

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Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

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Lost or Delayed Packages

GoldenPaw Haven is not responsible for shipping delays caused by carriers, weather, customs, or incorrect address information provided by the customer.

If your package has not arrived within 30 days, please contact us and we will assist you.

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Damaged Items

If you received a damaged or defective product, contact us within 7 days of delivery at support@goldenpawhaven.com and we will arrange a replacement or refund.

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Address Accuracy

Please ensure all shipping information is accurate. GoldenPaw Haven is not responsible for lost packages due to incorrect address details.